Our Company Story: (by Basim Mansour)

Starting at the young age of 6, I often tagged along with my father on weekends, school holidays and summer vacations. I enjoyed working with him and the strong father and son bond we developed. While my father wasn’t a wealthy man, he gave me a wealth of knowledge, provided invaluable experiences and gave me an excellent foundation for both the technical skills and values that would define the man I am today. He taught me to never to give up, he helped me develop an honest work ethic, he instilled in me the value of being an honorable man of my word. Dad also left me something very valuable; a small ongoing business with a solid foundation! I owe everything I have to my parent’s teachings and what they handed down to me.

On June 1, 1990, my Father passed away at the age of 47. I was 19 years old and just starting college when I was unexpectedly forced to take over the family business. Like my father before me, I left school to care for a younger sister and my mother. If it wasn’t for my mother’s strength and how she shielded me against the financial difficulties of being in business; I’m not sure we would have survived.

In the midst of a recession, with many well established companies failing, through my mother’s help in financial matters and a desperate need to provide financial support for my family, we overcame and survived! In 1998, my sister Joanna left a job in the brokerage industry and joined the family business. She helped redevelop and organize the company’s office structure. In 1999, after experimenting in many areas of my business, I decided to focus strictly on residential service. We began advertising and building our company with the focus that our customers come first. If we were running late for a job and the customer was expecting us, we worked late. “Whatever was necessary for our customers” was our motto and as a result, we grew quickly.

We’ve grown from having 3 trucks on the road in 1999 to having just over 160 trucks in 2011. We’ve added other divisions to our business including Handyman Services in 2001, Plumbing in 2003, Generator Sales and Installation in 2005, and in 2007 we added Heating and Air Conditioning. One of the reasons we have grown is because I’ve been extremely fortunate to have surrounded myself with good managers and a staff of team players. My people respect me because I respect them! All of us believe in what my father taught me, which is, the customer comes first and to take pride in your work.

I strongly believe that we are the best service company out there. We work hard every day to improve ourselves and to exceed our customer’s expectations. I also believe we are the best choice for service needs in your home and office because we strive to do our best for our customers. We value and use their feedback for the ultimate goal of achieving perfection in quality and customer service.

Sincerely,

Basim M. Mansour

President and Proud Son